Refund Policy

At Border Glow Transportation, we strive to provide reliable, high-quality service and a smooth experience for every client. This Refund Policy outlines how cancellations and refunds are handled.

1. Booking & Payments

Some services may require full or partial payment in advance to secure your reservation
All payments are confirmed at the time of booking

2. Cancellations

48+ hours before scheduled service: Eligible for a full refund or reschedule
24–48 hours before service: Partial refund may be provided (depending on service)
Less than 24 hours: Non-refundable

3. No-Shows

Clients who fail to arrive at the scheduled time without prior notice will not be eligible for a refund.

4. Rescheduling

Rescheduling is allowed based on availability
Requests must be made at least 24 hours in advance
We will do our best to accommodate changes whenever possible

5. Service Delays

While we aim for timely service, Border Glow Transportation is not responsible for delays caused by:

Traffic conditions
Border wait times
Weather or unforeseen circumstances

Refunds are not issued for delays beyond our control.

6. Third-Party Services

We are not responsible for refunds related to medical, dental, or aesthetic services provided by third-party clinics or providers. Any concerns regarding those services must be addressed directly with them.

7. Refund Processing

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method

8. Contact Us

If you have any questions or need assistance regarding your booking or refund, please contact us:

Email: [Your Email]
Phone: [Your Phone Number]